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Shipping & Handling

All orders are processed within 24 hours

We have warehouses in the USA and the Far East which enable us to ship products out quickly across the globe using a fully insured and tracked courier service.

If your product is held locally it will arrive within 5-8 business days. Otherwise, please allow 10-20 business days for delivery.

During busy periods, especially in the lead up to Christmas, this can increase by a week or two.

Once an order is on its way, you will be sent a shipping confirmation email containing your tracking number so you can keep an eye on progress.

You can also check the status of your order using our order tracking page here.

Tracking information can take a few days to appear.

If you don't see any tracking updates (or see 'tracking does not exist') please do not worry - it can take a few days for the system to update with the courier's information

If after 20 business days of your order date you still cannot see any updates please contact us at hello@thetotzone.com and we'll help you out :)